Returns & Exchanges
TrophyCatch Supply stand's behind the premium quality of every product that we sell. If you have received the correct order and are unsatisfied with the fit of them item, we’re happy to accommodate this request within 30 days of receiving. You can return for a refund, store credit or size exchange within 30 days of receiving your order.
Exchange and Store Credit Conditions:
Products must be unworn, unwashed, and undamaged. Items must be returned in the condition they were packaged and sent. Products covered in animal/human hair will not be accepted. Products that smell like they have been washed will not be accepted. Products that smell like smoke, cologne, or have deodorant markings or sweat stains will not be accepted. All items with a "Final Sale" or "Sale" or that are sold during the holidays are final, and no exchange or returns will be accepted.
We offer free exchanges and the customer is responsible for shipping the item back to our warehouse. Once we receive the item, your return or exchange will be processed in 5 - 7 business days.
Restocking fee:
There's a restocking fee equal to $4.95 to process store credit. The fee will be deducted from the gross sales amount that you paid for your order and the balance will be credited to you.
Start a Return or Exchange?
Simply email customercare@trophycatch.supply with "RETURN - YOURORDERNUMBER" in the subject line. Include any relevant details or photographs and we will be with you as soon as possible.
What is the status of my Return or Exchange:
If you have already gone through our online process to return, exchange or get store credit for you item please allow 5-7 business days for processing. Once your return is processed someone from our team will email you to confirm.
Incorrect Item:
If you have received incorrect item please send an email to customercare@trophycatch.supply and include:
- Your order number
- Name on the order
- Email the order was made with
- Photo of incorrect item and packing list
Upon our team confirming that you received the incorrect item, we will create a return label for you, and you will be shipped the correct item in 5-7 business days.
If you have received a damaged, or defective item please email customercare@trophycatch.supply and include:
- Your order number
- Name on the order
- Email the order was made with
- Your request (refund or send another product?)
- Most importantly a photograph demonstrating the quality of the print or the damaged area of the item. Send pictures taken on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing.
