Contact Us

We're always here to answer your questions. With that being said, we've included the below information to address Frequently Asked Questions, we hop that you find this helpful, but we are here for you if additional information is needed.

Start a Return or Exchange?

TrophyCatch Supply stands behind the quality of every product that we sell. If you have received the correct order and don't like the fit of them item, we’re happy to accommodate your return request within 30 days of receiving. You can return for store credit or size exchange within 30 days of receiving your order. To start a return, email customercare@trophycatch.supply with your order number and email used to complete the order.

Exchange and Store Credit Conditions:

Products must be unworn, unwashed, and undamaged. Items must be returned in the original packaging. Products covered in animal/human hair will not be accepted. Products without tags will not be accepted. Products that smell like smoke, cologne, or have deodorant markings or sweat stains will not be accepted. All items with a "Final Sale" or "Clearance Sale" are final, and no exchange or returns will be accepted.

Thanks for supporting our brand.

What is the status of my Return or Exchange:

If you have already gone through our online process to return, exchange or get store credit for you item, please allow 5-7 business days for processing. Once your return is processed someone from our team will email you to confirm.

Where’s my package:

Rest assured, we’re working hard to deliver your order as soon as possible, Every effort is made to ensure your order ships within 7 business days from the date of purchase . Your tracking link will update as soon as your package is picked up by the shipping carrier. Thank you in advance for your patience and for your support of our brand.

Where's my order confirmation?

Did you place the order with a different email than your primary? Did you check your spam folder? Maybe you misspelled it by accident. If you still can't find it, please email us at customercare@trophycatch.supply with (Order #, No Confirmation Email) and we will be happy to help. Please allow our team 2-4 business days to respond.

Wrong item delivered or missing item(s):

If we sent you the wrong order or forgot to put items in your order, please email customercare@trophycatch.supply with pictures of the packing slip and item(s). We will send any missing items out to you, as soon as possible, once we've confirmed your information.

Did you enter the wrong shipping address at checkout?

If you mistyped your shipping address or simply made a mistake, email us with subject line (Order number, shipping address) and include the correct address in the body of your email. Please email customercare@trophycatch.supply with 'Wrong Shipping Address, Order #" in the headline.

Tracking number says my package was delivered?

It happens sometimes, if your tracking information shows “delivered” to your address but you never received your package, please file a “lost” package claim with USPS or UPS:

USPS: https://www.usps.com/help/missing-mail.htm

UPS: https://www.ups.com/us/en/help-center/sri/infonotice.page

If you read through our FAQ'S and still need help or have a question , please send an email to:

customercare@trophycatch.supply

(Please include a subject line regarding your question)

* Please allow 2-4 business days for a response from our team, Monday-Friday 9am-5pm (cst).

TrophyCatch Supply Shipping Address:

1030 Edgewater Ln

Bowling Green, KY 42014