We're always here to answer your questions. With that being said, we've included the below information to address Frequently Asked Questions, we hop that you find this helpful, but we are here for you if additional information is needed.
If you have already gone through our online process to return, exchange or get store credit for you item, please allow 5-7 business days for processing. Once your return is processed someone from our team will email you to confirm.
Rest assured, we’re working hard to deliver your order as soon as possible, Every effort is made to ensure your order ships within 7 business days from the date of purchase . Your tracking link will update as soon as your package is picked up by the shipping carrier. Thank you in advance for your patience and for your support of our brand.
Did you place the order with a different email than your primary? Did you check your spam folder? Maybe you misspelled it by accident. If you still can't find it, please email us at firstname.lastname@example.org with (Order #, No Confirmation Email) and we will be happy to help. Please allow our team 2-4 business days to respond.
If we sent you the wrong order or forgot to put items in your order, please email email@example.com with pictures of the packing slip and item(s). We will send any missing items out to you, as soon as possible, once we've confirmed your information.
If you mistyped your shipping address or simply made a mistake, email us with subject line (Order number, shipping address) and include the correct address in the body of your email. Please email firstname.lastname@example.org with 'Wrong Shipping Address, Order #" in the headline.
It happens sometimes, if your tracking information shows “delivered” to your address but you never received your package, please file a “lost” package claim with USPS or UPS:
(Please include a subject line regarding your question)
* Please allow 2-4 business days for a response from our team, Monday-Friday 9am-5pm (cst).